Refund Policy

Last updated: 8 November 2026

Within 14 days of your first payment

If Axyome XM Pro is not right for you, you can get a full refund of your first Pro payment. Ask within 14 days of that payment. You do not have to give a reason.

After 14 days

You can cancel at any time from the billing page of your account. Cancelling stops the next renewal, and Pro stays active until the end of the period you already paid for. Months that have already started are not refunded.

How to ask

Write to contact@axyome.ai from the email address of your account, and tell us you would like a refund.

How long it takes

The refund goes back to the payment method you used. We confirm by email when it has been issued. Banks usually take 5 to 10 business days to show it.

What happens to your plan and your data

When a payment is refunded, your Pro subscription ends and your account returns to Free. Your data is not deleted. On Free you see the last 30 days, and older history stays on your computer, hidden, and comes back if you return to Pro.

Your rights as a consumer

This policy does not limit any right to a refund or a remedy that the law gives you and that cannot be waived by contract, including where you live.

These rules are part of our Terms of Service.